Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jim Smith

Jim Smith

May 20, 2026

5  out of  5
rating by Jim Smith
"Had the pleasure of working with Samantha at the office this morning. Very kind, very helpful and very efficient really appreciated the attention that she gave to the issues that I was dealing with at the time. AAA PLUS SERVICE"
We responded:
"AAA Service is what we strive for thank you!!!"
Profile photo of Lynne Hobaugh

Lynne Hobaugh

May 15, 2026

5  out of  5
rating by Lynne Hobaugh
"Colton and the staff have been very helpful and professional. I recommend them!"
We responded:
"Thank you Lynne! I appreciate your trust in our agency with all of your insurance and financial needs!"
Profile photo of Indira Vita Ariesia

Indira Vita Ariesia

May 14, 2026

5  out of  5
rating by Indira Vita Ariesia
"Steven was able to give me great advice."
We responded:
"Indira, it was a pleasure to hear Steven’s professionalism shined and he was able to assist you! "
Profile photo of Francesca Kirkpatrick

Francesca Kirkpatrick

May 8, 2026

5  out of  5
rating by Francesca Kirkpatrick
"This State Farm office is tops for customer service. Whenever I call them for support with anything they go out of their way to get me what I need. That feels rare in the world anymore. I wouldn’t hesitate to use Colton and his crew for your insurance needs."
We responded:
"Francesca! I appreciate the lovely review! We pride ourselves in exceptional service! Thank you!!"
Profile photo of Mark Richter

Mark Richter

May 8, 2026

5  out of  5
rating by Mark Richter
"Clear open communication on all our insurance needs A pleasure to work with Mark r"
We responded:
"Thank you Mark! It has been and always will be a pleasure to serve you!"
Profile photo of Patrick Shansoff

Patrick Shansoff

May 7, 2026

5  out of  5
rating by Patrick Shansoff
"I’ve had a great experience working with Colton Bickle and his State Farm team. From the beginning, they’ve been professional, responsive, and genuinely helpful whenever I’ve needed assistance. Colton takes the time to explain everything clearly and makes the insurance process much less stressful and confusing. What really stood out to me was the level of customer service. I never felt rushed or pressured, and it’s obvious that they truly care about their clients and making sure they’re properly covered. Communication has always been quick and reliable, whether by phone, text, or email. It’s hard to find businesses that consistently provide this level of professionalism and personal attention anymore. I highly recommend Colton Bickle to anyone looking for an insurance agent who is knowledgeable, trustworthy, and easy to work with. Definitely a five-star experience."
We responded:
"Thank you for the review! We are happy you enjoy our prideful service on explaining and being honest about what we have to offer!"
Profile photo of S Bickle

S Bickle

April 30, 2026

5  out of  5
rating by S Bickle
"I am so glad I trusted Colton to be my insurance agent! He is knowledgeable and answers every question I have right away. The agency staff is also wonderful. I truly feel Colton and his team value me as a customer!"
We responded:
"It's fantastic to hear that you're happy with the service we've been providing. We're all about making sure you feel valued and well-informed, so it's great to know we're hitting the mark for you. Thanks for trusting us with your insurance needs!"
Profile photo of Neil Cetrangolo

Neil Cetrangolo

February 17, 2026

5  out of  5
rating by Neil Cetrangolo
"Great people, amazing service. Highly recommend!!"
We responded:
"I'm really happy to hear that you had a great experience with us, Neil! Our team strives to provide top-notch service, and it's fantastic to know we hit the mark for you. Thanks for recommending us and putting your trust in us for your insurance needs!"
Profile photo of Janet Rude

Janet Rude

February 17, 2026

5  out of  5
rating by Janet Rude
"Colton Bickle has recently taken over as the agent of our State Farm office in Napa following the sad loss of life to our previous agent whom we had loved. Although we haven’t yet met Colton Bickle, I have to say that Samantha and the other ladies in our State Farm office have always taken fabulous care of our account, both before and following the loss of our previous agent. I hope to meet our new agent, Colton Bickle, sometime soon, yet feel confident that our insurance needs continue to be well-handled."
We responded:
"I appreciate you sharing your experience, Janet. I'm grateful to have such a dedicated team like Samantha and the rest of the crew here to continue providing the excellent service you've come to expect. I look forward to the opportunity to meet you in person soon and continue supporting your insurance needs with the same care and commitment."
Profile photo of Elizabeth Glenn-O’Dell

Elizabeth Glenn-O’Dell

February 11, 2026

5  out of  5
rating by Elizabeth Glenn-O’Dell
"The entire staff is customer service oriented. Great follow up!"
We responded:
"I'm really glad to hear that you had a positive experience with our team, Elizabeth. We always strive to ensure our customers feel supported and valued, so it’s wonderful to know our follow-up made a difference for you. We appreciate your trust in us for your insurance needs!"
Profile photo of Christian flynn

Christian flynn

February 10, 2026

5  out of  5
rating by Christian flynn
"We really appreciate State Farm's coverage, especially in these times, and Colton has reached out with straight forward communication. Thanks again."
We responded:
"I'm really glad to hear that you're happy with our coverage and communication, Christian, we strive to make things as clear and straightforward as possible. We are grateful for your trust in us for your insurance needs!"
Profile photo of Dave Emerson

Dave Emerson

February 9, 2026

5  out of  5
rating by Dave Emerson
"Very customer Oriented, Very eager to take care of any customer's issues, I highly recommend them"
We responded:
"I'm thrilled to hear that you had such a positive experience with us, Dave! Taking care of our customers' needs is what we're all about, and it's great to know that our efforts made a difference for you. Your recommendation and trust in us for your insurance needs means a lot."
Profile photo of Chris Canevari

Chris Canevari

February 4, 2026

5  out of  5
rating by Chris Canevari
"Responsive attention from one's insurance agent is super important. I really appreciate the prompt and caring attention that I receive from Colton and his team. So happy to work with this State Farm office! Thank you!"
We responded:
"It's great to hear that you've had such a positive experience with our team! We always strive to provide prompt and caring attention because we know how important it is to you. We're thrilled to have the opportunity to work with you and appreciate your trust in our State Farm office."
Profile photo of Edgar Bennett

Edgar Bennett

February 4, 2026

5  out of  5
rating by Edgar Bennett
"Needed help with important documents several of which needed to be transmitted to members of the State Farm team. The task was graciously accomplished in a minimal amount of time. I felt at all times like a valued client. I really appreciated the ease with which service was provided. Thank you Colton Bickle."
We responded:
"I'm really glad to hear that you felt valued and well taken care of during your recent experience with us, Edgar. It's our goal to make things as seamless and efficient as possible for our customers, and I'm happy that we were able to assist with your important documents quickly. Thanks for trusting us our State Farm office with your insurance needs!"
Profile photo of Krishna

Krishna

January 26, 2026

5  out of  5
rating by Krishna
"Colton is fantastic and trustworthy! Easy to work with and personable. Information was timely and accurate with full explanation!"
We responded:
"I'm really glad to hear that you had a positive experience, Krish! It means a lot to know that you found the information timely and explanations clear. I strive to make the insurance process as smooth as possible. Thanks for choosing us!"
Profile photo of Davit Sulam

Davit Sulam

January 13, 2026

5  out of  5
rating by Davit Sulam
"We’ve been State Farm clients for more than 20 years. We are very pleased with our service from this office. Samantha and Angela are always professional & very helpful. It’s refreshing to get great customer service, give them a call you’ll be glad you did."
We responded:
"I'm thrilled to know that you've been happy with our service for over 20 years, Davit. Samantha and Angela are indeed gems, and I'm proud to have them on our team. Thanks for your continued trust in us!"
Profile photo of Adam Bragg

Adam Bragg

January 8, 2026

5  out of  5
rating by Adam Bragg
"Gratefully patient with all my questions and saved me a good amount of money with the precise coverage I wanted."
We responded:
"I’m really glad to hear that we could help you out with your coverage and save you some money too, Adam! Answering questions is a big part of what we do, so it's great to know you felt supported throughout the process. We are grateful for your trust in us for your insurance needs!"
Profile photo of Tony

Tony

January 8, 2026

5  out of  5
rating by Tony
"I've been with State Farm over 30 years and have had my share of agents. Colton was recently assigned as my new rep and although he's only been with me for a few months, I can verify that he's outperformed everyone else I've had at this stage. Most recently he researched various options and guided me through the process of lowering my premium and was quick to call and email me back when I had questions. I would highly recommend him."
We responded:
"I really appreciate you taking the time to share your experience, Tony! It’s great to hear that I've been able to help you find the best options and make things easier for you. I'm always here to support you and ensure your insurance needs are met. Looking forward to continuing to work with you!"
Profile photo of Tohir Musaev

Tohir Musaev

January 7, 2026

5  out of  5
rating by Tohir Musaev
"Steve was a great, very friendly, and helpful"
We responded:
"I'm really glad to hear that Steve was able to help you out, Tohir! We always aim to make sure our customers have a positive experience with us. Thanks for trusting our State Farm office to handle your insurance needs!"
Profile photo of Tim Mccall

Tim Mccall

December 15, 2025

5  out of  5
rating by Tim Mccall
"Called in and Samantha picked up the phone And was very helpful. She does the customer Service good!!!!"
We responded:
"I’m really glad to hear that Samantha was able to assist you effectively, Tim. We strive to provide top-notch service, and it’s great to know that we’re hitting the mark. We are grateful for your trust in us for your insurance needs!"
Profile photo of Ashley Ryan

Ashley Ryan

December 12, 2025

5  out of  5
rating by Ashley Ryan
"Samantha was very professional and helpful over the phone. She answered my questions with very respectful responses. I didn’t feel judged if I didn’t have the answers, she walked me through the process so I could have a better understanding of the situation. Would definitely ask for her again."
We responded:
"I'm thrilled to hear that Samantha was able to assist you so effectively, Ashley. We always strive to provide a supportive and informative experience, and it’s great to know Samantha made you feel comfortable throughout the process. I'll be sure to pass along your kind words to her. Thank you for trusting us with your insurance needs!"
Profile photo of Maureen Trippe

Maureen Trippe

December 12, 2025

5  out of  5
rating by Maureen Trippe
"Angela was terrific! She walked me through the process, provided guidance about the details and we never had to go back-and-forth on the phone -- she was right there to answer and talk to me personally!!"
We responded:
"I'm thrilled to hear that Angela provided such excellent service, Maureen! We're all about making insurance as smooth as possible, and it sounds like Angela hit the nail on the head. We are grateful for your trust in us for your insurance needs!"
Profile photo of Kyle Thomke

Kyle Thomke

December 10, 2025

5  out of  5
rating by Kyle Thomke
"Confident competence is rare. Thank you for the info Stephen (Steven?) Apologies Im not the best with names."
We responded:
"I really appreciate your feedback, Kyle, and I'm glad to hear that Steven was able to provide you with the info you needed. If there's anything else you need or any way we can help, just let us know; we're here to make insurance easy for you."
Profile photo of Hayk Yedoyan

Hayk Yedoyan

December 8, 2025

5  out of  5
rating by Hayk Yedoyan
"Spoke to Colton, took his time to explain everything, what are the best options for me, how State Farm is different from the other carriers. Professional and courteous service. Will definitely recommend his services to anyone who is looking to get a policy"
We responded:
"I really appreciate you taking the time to share your experience, Hayk! It was great chatting with you, and I'm glad I could help clarify the options and benefits State Farm can offer. Thanks again for your recommendation!"
Profile photo of Consuelo Vargas

Consuelo Vargas

December 5, 2025

5  out of  5
rating by Consuelo Vargas
"Mi experiencia con esta oficina fue excelente. El personal muy servicial especialmente Angela, hizo que mi transición con ellos fuera muy fácil"
We responded:
"I’m really glad to hear about your positive experience with us, Consuelo! Angela is indeed a gem, and I’ll make sure to pass along your kind words to her and the rest of the team. We appreciate your trust in us for your insurance needs!"